Temporary Database Operations Associate : Maryland

SEIU Local 500
 

Temporary Database Operations Associate

Based in Gaithersburg, MD

SEIU Local 500 is a progressive labor union, organizing and representing over 20,000 workers in the public service in Maryland and Washington, DC. We are a proud affiliate of Service Employees International Union (SEIU), the fastest-growing union in North America.

Purpose of Position:
The Database Operations Associate will work under the direction of the Director of Member Services and Operations and/or the Executive Director. The Database Operations Associate will process daily the posting of dues and fee remittances, all new membership applications, cancellations, and member support inquiries related to membership status and ensure that the database accurately reflects the status of every member Local 500 represents. 

This is a Temporary non-bargaining unit position.

Duties and Responsibilities:
Performs a wide range of duties as assigned by the Director of Member Services and Operations and/or the SEIU Local 500 Executive Director. Examples below are a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification. 

1. Processes, posts, and reconciles receipts of dues and fees.
2. Manage unit member records; reconcile members in good standing.
3. Provides data planning and support to leadership and departments of the Local
4. Uses systems analysis techniques and procedures, including consulting with users, to help determine hardware, software, and system functional needs and specifications
5. Coordinates with leadership to move Local 500 toward increased reliance on electronic/digital files and record-keeping.
6. Communicates with database vendors and technical support vendors.
7. Creates and designs reports, labels, merge files, and import and export documents from various sources as needed, demonstrating meticulous attention to detail, particularly legal and compliance deadlines.
8. Provides data support for union security compliance.
9. Actively ensures the security of confidential information of the Local 500 and its members.
10. Performs other duties as assigned to assist the Member Services Team and SEIU Local 500.

Scope and Nature of Supervision

• Must be able to act and organize time with extreme independence.
• Ability to take the initiative in communicating and problem-solving with bargaining unit employers, members, and staff.
• Must be able to demonstrate and maintain effective interpersonal working relationships with members, employers, staff, management, community partners and/or consultants. 
• Must be able to take direction on projects as assigned and meet established deadlines.
• The ability to work with people from diverse backgrounds.
• Reports to the Director of Member Services and Operations.

Education and Background

• Bachelor’s Degree preferred.

Previous Work Experience

• Four years of office experience with background in member and public service.
• Preferred familiarity with the functions of unions and commitment to the goals and ideals of the labor movement.

Specialized Knowledge and Training

• Requires strong communication skills (both written and verbal) and organizational and consultation skills necessary to work effectively with others.
• Excellent telephone skills.
• Relevant experience in administrative support, including meeting support, clerical support, and member benefits processing. 
• Ability to complete multiple projects with shifting priorities and to meet deadlines under pressure.
• Skill in the use of Microsoft Office programs, including Microsoft Outlook, Access, Word, and Excel. 
• Must be willing to expand technology skills and quickly adapt to changing systems.

This is a non-exempt Temporary non-bargaining unit position.

SEIU Local 500 offers a competitive salary, excellent benefits, including 100% employer-paid health benefits (95% of the cost difference for dependents), 100% employer-paid pension, and a generous paid leave policy. 

Salary range: $53,177.83 – $71,390.28

To Apply:
Please email your résumé and cover letter to: HumanResources@seiu500.org. Please, no calls.

SEIU Local 500 encourages applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. SEIU Local 500 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

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