Application Support Specialist : Pennsylvania

United Food and Commercial Workers

Application Support Specialist

Based in Pittsburgh, PA
ufcw.org

The United Food Commercial Workers International Union, (UFCW) a powerful voice for working men and women, is seeking an Applications Support Specialist to support software applications used by UFCW staff. Software applications support UFCW staff comprises the majority of the job. This position is located in Pittsburgh, Pennsylvania. Hours are 10:30AM – 6:30PM.

Duties and Responsibilities:

• Supports the end user community related to software programs and applications. Applications are both homegrown and acquired.
• Provides first line of help desk support.
• Provides end user software training and works with end users to analyze problems, improve operations.
• Assists in the testing of new software releases.
• Installs software packages and updates.
• Interfaces with developers and other IT staff when software bugs are found or new enhancements identified.
• Creates end user reports using various report writer packages including R&R, Arpeggio, Crystal Reports, and SQL reporting services.
• Follows departmental standards and assist in preparing and updating documentation.
• Participates in continuous learning.

Qualifications:
Minimum 3 years help desk/computer trouble shooting environment experience or related Bachelor’s degree. A background in teaching/training preferred. Proficient in the latest Windows software. Experience with report writer software packages is a plus. Experience in Microsoft Office Suite, including Excel, Access and Word. Strong written & oral communication skills required. Travel is required.

Compensation: Competitive salary and excellent benefits.
Duration: Fulltime. Posting closes when position is filled.

To Apply
Submit résumé and cover letter to: https://www.dcjobs.com/j/34555579

The UFCW represents more than 1.3 million workers. Its members are employed principally in retail food; meatpacking; manufacturing, poultry and food processing; department and drug store, garment and textile, distillery, chemical, health care, and insurance industries. For more information, please visit www.ufcw.org.

UFCW is an equal opportunity employer. Women and people of color are encouraged to apply. Reasonable accommodations will be provided pursuant to the Americans with Disabilities Act (ADA).