Helpdesk /Jr. Administrator – IT Department : New York

American Federation of Musicians
Local 802

Helpdesk /Jr. Administrator
IT Department

New York City, NY

The qualified candidate must have at least 2 years experience working in the IT field as a Desktop Technician/ Jr. Administrator. Provide support to staff on all union supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications used by the union. Help manage servers in a VMware/Windows environment. Physical network experience necessary. Ability to adapt and learn new technologies – Excellent organizational skills with emphasis on detail and follow up.

Duties of the position are as follows:

• Perform equipment setup for new hires; hardware software installations
• Computer orientation to new staff
• Determine source of computer problems (hardware, software, user access, etc.) and resolve issues. Document resolutions for future reference
• Clean, modify and repair computer hardware including monitors, keyboard and printers
• Toner inventory and replacement
• Assist in the administration of an Active Directory infrastructure
• Aid in server maintenance and troubleshooting
• Maintaining network switches, testing lines, making Ethernet cables when necessary
• Maintain Exchange and implement new policies using Exchange2010/2016
• Microsoft Office 365 installation, maintain, update experience a plus
• Help manage network security; SonicWALL NSA2600 Firewall, 3300 E-mail security appliance
• Symantec Antivirus deployment

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to learn and support new applications
• Comprehensive understanding of computer hardware, software, individual and network printers
• Possess excellent problem-solving skills and ability to instruct users on the procedures to solve their own minor computer issues when necessary
• Knowledge of Server 2008r2, 2012r2, 2016r2, Exchange 2010, *Office 365
• Windows 7, 10
• Proficiency in Outlook, Excel, Word and Access 2007 and 2016.
• A+, Network +, Microsoft certifications related to server/networking a plus
• Associates degree or equivalent work experience
• Other duties as assigned

Starting salary is between $40,000 and $45,000, depending on experience.
Benefits include pension, health insurance, sick leave, personal days and vacation.

Applicants should send cover letter and résumé to:

Keriann Byrnes, IT Director, Local 802, AFM, 322 West 48th Street, New York, NY 10036.
E-mail: Kbyrnes@local802afm.org FAX: (212)245-6257. No phone calls.